{"id":3620,"date":"2022-02-02T14:41:52","date_gmt":"2022-02-02T03:41:52","guid":{"rendered":"https:\/\/upandgo.co.nz\/?page_id=3620"},"modified":"2022-02-15T12:21:53","modified_gmt":"2022-02-15T01:21:53","slug":"returns","status":"publish","type":"page","link":"https:\/\/upandgo.co.nz\/returns\/","title":{"rendered":"Returns and Exchanges"},"content":{"rendered":"
We are unable to provide refunds or exchanges if you change your mind on purchases so please choose carefully. We\u2019d hate for you to choose something from our UP&GO store and not love it as much as you do UP&GO. We do have sizing guides for our wearable merch, so please use these to help with your purchase.<\/p>\n
We are only able to offer refunds if:<\/p>\n
If you meet the conditions above, please fill out the merchandise form on this page.<\/p>\n
Returns of items where it is apparent that the conditions have not been met may result in a refund not being issued. Please note that online orders can be only returned through this online process so please hold onto your items in the event we require it to be sent back to our team<\/p>\n
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We ship all our orders within 48hrs of the order being received. Our products are shipped from Sydney, NSW via Australia Post.<\/p>\n
Once your order is packed and leaves you will receive an email with a tracking number to track your parcel.<\/p>\n
Depending on postage carrier restrictions, it may take up to 14 business days to receive your order.<\/p>\n
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