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Returns and Exchanges

WHAT IS YOUR RETURNS AND EXCHANGE POLICY?

We are unable to provide refunds or exchanges if you change your mind on purchases so please choose carefully. We’d hate for you to choose something from our UP&GO store and not love it as much as you do UP&GO. We do have sizing guides for our wearable merch, so please use these to help with your purchase.

We are only able to offer refunds if:

  • The product is faulty or is not of acceptable quality; or
  • The product is not fit for its intended purpose; or
  • The product does not match the sample or our description
  • and the product is within 30 days from the date of dispatch and includes your invoice as proof of purchase
  • and the product is in new, original condition, unworn with all the garment tags still attached (for clothing)

If you meet the conditions above, please fill out the merchandise form on this page.

Returns of items where it is apparent that the conditions have not been met may result in a refund not being issued. Please note that online orders can be only returned through this online process so please hold onto your items in the event we require it to be sent back to our team

 

 

WHEN WILL MY ORDER BE SHIPPED?

We ship all our orders within 48hrs of the order being received. Our products are shipped from Sydney, NSW via Australia Post.

Once your order is packed and leaves you will receive an email with a tracking number to track your parcel.

Depending on postage carrier restrictions, it may take up to 14 business days to receive your order.

 

 

DO YOU SHIP INTERNATIONALLY?

We currently ship New Zealand and Australia. Click here to shop the Australia store.

 

MY SIZE IS SOLD OUT, WHEN WILL YOU RE-STOCK?

Oh no! If the item is being re-stocked we will update the store as soon as it is available.

Also look out on our socials for when we will be dropping some more merch.

 

HOW MUCH IS SHIPPING?

Shipping cost is $7.50 NZD flat rate New Zealand wide.

 

WHAT PAYMENTS OPTIONS DO YOU OFFER?

We accept payment via VISA and Mastercard.

CONTACT US

If you need to get in touch, please fill in the below form and our friendly team will get back to you.